top of page

Refund & Returns Policy

Refund & Returns Policy

We hope every Captain Frank adventure arrives safely and is enjoyed for years to come.

If something isn’t right, this page explains how returns and refunds work.

Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return, items should be:

  • Unused

  • In their original condition

  • Returned with original packaging where possible

Starting a Return

To request a return, please contact us at:

faspublishing@proton.me

Please include:

  • Your order details

  • The reason for the return

  • Any relevant photos if an item is damaged

We’ll guide you through the next steps.

Refunds

Once a returned item has been received and checked, refunds are usually processed within 5–10 working days to the original payment method.

Please note that banks and payment providers may occasionally take additional time to complete the transaction.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us as soon as possible.

We’ll always do our best to resolve the issue quickly and fairly.

Updates to This Policy

As Fathers & Sons Publishing grows, we may update this page from time to time.

Any changes will be reflected here.

bottom of page