Discover the Captain Within
A children’s story series for little ones exploring courage, kindness and imagination.
Refund & Returns Policy
Refund & Returns Policy
We hope every Captain Frank adventure arrives safely and is enjoyed for years to come.
If something isn’t right, this page explains how returns and refunds work.
Returns
If you change your mind about an online order, you can let us know within 14 days of receiving it. You then have a further 14 days to return the item to us.
Please take reasonable care of the book while it is with you. We may reduce a refund if an item has been handled beyond what would reasonably be necessary to inspect it and its value has been reduced.
Unless an item is faulty, damaged or supplied incorrectly, the cost of returning it is your responsibility.
Starting a Return
To request a return, please contact us at:
Please include:
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Your order details
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The reason for the return
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Any relevant photos if an item is damaged, faulty or incorrect
We’ll provide the return instructions and address.
Refunds
Once your return has been received, we’ll process your refund within 14 days.
Where applicable, the refund will include the price paid and the cost of our standard delivery service.
Refunds will be made to the original payment method.
Please note that banks and payment providers may occasionally take additional time to complete the transaction.
Damaged, Faulty or Incorrect Items
If your order arrives damaged, faulty or incorrect, please contact us as soon as possible and we’ll put it right.
Your statutory rights are not affected by this policy.
Updates to This Policy
As Fathers & Sons Publishing grows, we may update this page from time to time.
Any changes will be reflected here.